Case Study: US-Based Fortune 500 Insurance Company achieves digital claims transformation with Newgen Software

US-based Fortune 500 Insurer Digitally Transforms Claims Department with Newgen's Contextual Content Services (ECM) System

The US-Based Fortune 500 Insurance Company, one of the largest U.S. writers of commercial property casualty and personal insurance, was struggling with paper-based claims operations, daily handling of 10,000+ physical pages, slow litigation and claims cycles, and poor file tracking. It turned to Newgen Software’s contextual content services (ECM) system to replace cumbersome manual processes and support a more digitally connected workplace.

Newgen Software implemented an enterprise content management solution with electronic bookmarks, notes, advanced annotations, notifications, workload management, and collaboration tools, plus integration with core business systems. As a result, the insurer gained simplified content-centric processes, instant access to critical documents, better process visibility, enhanced customer service, and simultaneous document access for multiple users, with the solution also expanded to additional claims-related departments.