Case Study: Leading Commercial Bank in Vietnam achieves streamlined commercial lending with Newgen Software

Leading Vietnamese Bank Streamlines Commercial Lending with Newgen

A leading commercial bank in Vietnam, headquartered in Hanoi with nearly $10 billion in assets, 25+ years of history, and 170+ branches, struggled with siloed and unstructured lending processes, heavy manual intervention, long turnaround times for onboarding and disbursement, a rigid core banking system, disjointed legacy systems, weak SLA tracking and no real-time reporting.

The bank partnered with Newgen to deploy a commercial loan origination solution on the NewgenONE platform, delivering a single, omnichannel platform for all loan products with AML/blacklist checks, automated loan segregation, centralized document processing, digital agreements and a standard MIS. The implementation sped product roll-outs, boosted operational efficiency, provided real-time reports and audit trails, improved compliance, and delivered better insights into high-value accounts for more competitive underwriting.