Case Study: Largest Banks in the United States achieve accelerated efficiency and streamlined online account opening with Newgen Software

One of the Largest US-based Banks Modernizes its Online Account Opening with Newgen

One of the largest US banks, which acquires and manages community banks, needed to streamline online account opening across three subsidiaries. Its legacy process relied on manual data handling and fragmented document storage, causing long turnaround times, compliance risk, and poor customer and employee experience.

Newgen delivered a unified, omnichannel online account-opening platform that automated digital forms, e-document submission, configurable workflows, compliance checks, centralized document management, and analytics. The bank digitized end-to-end onboarding for all three banks, cutting TAT and costs while improving regulatory adherence and customer engagement.