Case Study: Leading Housing Finance Company in India achieves 80% faster loan processing and 60% higher employee productivity with Newgen Software's ECM platform

A Renowned Housing Finance Company in India Enhances Document Management with Newgen

A leading housing finance company in India with 211 branches faced rising operational bottlenecks as loan volumes grew: manual document handling caused adjudication errors, delayed approvals, fragmented access across systems, compliance risks, and slow customer servicing. These challenges prompted a digital transformation to streamline loan documentation and improve turnaround times.

The lender implemented Newgen’s low-code ECM platform to provide a centralized document repository, intelligent capture that auto-fills key data, and automated workflows for routing, approvals, and service requests. As a result, loan processing became 80% faster, employee productivity rose by 60%, regulatory compliance was fully supported, and customer satisfaction significantly improved.