Case Study: Large New York Bank achieves faster, more compliant commercial loan origination with Newgen Software

Large New York Based Bank Transforms Its Commercial Loan Origination

A large New York–based bank focused on business accounts and commercial lending sought to scale its Commercial & Industrial, Commercial Real Estate and SBA loan origination as application volumes grew. It struggled with long origination times, siloed legacy systems and unstructured sub‑processes, lacked reliable tracking of applications, covenants and customer documents, and needed to maintain regulatory compliance while improving digital engagement and customer experience.

The bank implemented Newgen’s configurable Commercial Loan Origination solution to unify workflows, automate end‑to‑end processes and leverage existing systems. Results included a 76% improvement in application tracking, a 50% increase in first‑time‑right processing, 75% better compliance/audit readiness, 45% higher employee productivity, 40% shorter turnaround time, 50% lower operational costs and 30% less manual intervention—delivering faster disbursals, stronger risk control and a better customer experience.