Case Study: Leading Bank of Riyadh achieves automated real-time customer communications and reduced printing costs with Newgen Software's OmniOMS

Automation of Customer Communication for a Leading Bank

A leading Riyadh-based bank with a 60-year history and operations across the Middle East, Europe and South Asia faced delays and high turnaround times in generating customer communications. Tellers could not produce documents directly from core banking systems, template design was manual and creating separate Arabic and English documents increased complexity and printing costs.

The bank implemented Newgen’s OmniOMS CCM, integrated with Temenos T24 and the document management system, enabling real-time, on-demand and scheduled batch document generation and delivery via email, print and DMS. A drag-and-drop designer let business users create 300+ bilingual templates, speeding up document production within the CBS, improving front-office efficiency and reducing printing costs.