Case Study: India's Largest Banking and Financial Services Organization achieves same-day Kisan Credit Card issuance and streamlines 33 agri-lending products with Newgen Software

A Fortune 500 Bank Transforms Agricultural Lending Journey with Newgen

A leading, long-established Indian bank serving over 500 million customers through 22,000+ branches faced a fragmented agricultural lending journey built on legacy infrastructure. Disparate systems, heavy dependence on external vendors, poor integrations and no single ownership across portal, mobility, workflow and DMS created inefficiencies and delayed loan processing from lead acquisition to collections.

Newgen delivered an end-to-end Agri Lending solution—unifying the platform, centralizing document management, launching a customer portal and a field-agent mobile app, and adding a configurable business-rule engine. The bank now supports 33 agri products (139 sub-products), can issue Kisan Credit Cards the same day, scale to 40,000 concurrent users (up to 80,000), and aims to service 15 million accounts in a year, driving faster disbursals, better rural outreach and improved operational efficiency.