Case Study: Philippines-Based Bank achieves secure, end-to-end content management and faster document retrieval with Newgen Software

A Philippines-based Bank Enables End-to-end Content Management with Newgen Contextual Content Services

A leading Philippines-based digital bank focused on closing the country’s financial inclusion gap and expanding across Southeast and South Asia struggled with manual, fragmented content management for onboarding, KYC and loan processes. The bank could not reliably classify, tag, retrieve or securely store customer documents and lacked an enterprise content management system, which slowed operations and increased risk.

Partnering with Newgen, the bank deployed a SaaS-based Contextual Content Services platform to digitize the end-to-end content lifecycle and enforce records-management policies. The solution delivered a secure document repository, automated classification and archival, seamless Mambu integration, a robust content workbench and improved search—resulting in faster retrieval, higher productivity and anytime, anywhere access to documents.