Case Study: Leading Middle Eastern General Insurance Company achieves streamlined, faster motor claims processing and reduced fraud with Newgen Software's Motor Claims Automation Solution

A Leading Middle Eastern General Insurance Company Modernizes Motor Claims Process

A leading Middle Eastern general insurer serving over 9 million customers and offering home, pet and commercial insurance faced slow, paper-based motor claims processing driven by legacy systems. Excessive manual intervention led to long turnaround times, higher operational costs, increased fraud and duplicated payouts, undermining efficiency and customer experience.

The insurer deployed Newgen’s Motor Claims Automation solution to digitize end-to-end claims: a centralized document repository, rules-based claims routing, repairer/surveyor mobile collaboration, seamless third-party integrations, AI-driven dashboards for fraud detection, audit trails and compliance checks. The result was faster, lower-cost claims processing with improved operational efficiency, reduced TAT, strengthened fraud prevention and a better customer experience.