Case Study: Philippines-Based Leading Insurance Company achieves automated health insurance processes and faster product rollouts with Newgen Software

Philippines-based Insurers Automate Health Insurance Processes with Newgen

Leading insurance companies in the Philippines engaged Newgen to modernize their health insurance operations and replace obsolete legacy systems. They faced lengthy development cycles, heavy reliance on manual and paper-based processes, poor case tracking and visibility, and no SLA-tracking, which slowed product launches and daily operations.

Newgen implemented an end-to-end, low-code digital automation platform—introducing iBPS for process orchestration, OmniOMS for omnichannel customer communications, business rules for risk scoring, business activity monitoring for real-time visibility, and enterprise mobility—across core modules like underwriting, claims, policy administration and billing. The rollout delivered faster solution delivery and product rollouts, reduced IT dependency and manual intervention through straight-through processing, improved customer experience, and gave senior management better KPI and SLA visibility.