Case Study: Bank Dhofar doubles daily account openings and cuts operational costs by up to 80% with Newgen Software

Bank Dhofar Optimizes Account Opening Process With Newgen Banking Solution

Bank Dhofar, one of Oman's largest and fastest-growing banks, faced operational bottlenecks from multiple siloed systems, high turnaround times, manual errors and poor process visibility that threatened growth and customer satisfaction. To modernize its operations and improve accountability, the bank sought a unified workflow and process automation solution.

Bank Dhofar deployed Newgen’s banking suite (OmniFlow, OmniDocs, OmniScan and Business Activity Monitor) across 58 branches, integrating workflow with the core banking system to automate account opening and other processes. The implementation supports 700+ users, handles 120,000+ scanned documents monthly, doubled daily account openings, raised processing capacity by 75–80%, cut operational costs by 70–80%, improved first-time-right and SLA adherence by ~90–95%, and reduced process TAT and form-filing time by roughly 75–90%.

Bank Dhofar

Tariq Taha

CITO