Case Study: Leading Oil Company achieves automation of over 50 processes with Newgen Software

ECM Implementation Helps Leading Oil Company Transform Processes

An India-based Maharatna PSU oil and gas giant faced growing challenges managing and tracking documents and data arriving from multiple sources, with versioning issues, misfiling, poor auditability and slow approval cycles. They needed a solution that would integrate with existing systems, reduce cycle time and provide stronger monitoring and control across complex, paper-intensive processes.

The company implemented NewgenONE—using OmniDocs, OmniScan, iBPS and a Records Management System—creating a centralized document repository with SAP integration, SMS/e-mail alerts and low-code process automation. Over 50 processes across refinery operations, LPG, lube, training and knowledge management were automated, delivering faster document access, improved collaboration and transparency, higher employee productivity and significantly reduced manual intervention.