Case Study: Leading Co-operative Bank acquires 2,181 new accounts in six months with Newgen Software's NewgenONE platform

A Leading Co-operative Bank in India Enhances its Online Account Opening Experience with Newgen

A leading co‑operative bank in India with operations across 11 states struggled with slow, decentralized account onboarding driven by disparate legacy systems, limited enterprise-wide digitization, weak security controls, and no unified content management—issues that caused document loss, compliance risk and poor customer experience.

Newgen implemented NewgenONE, a unified low‑code platform (BPM, ECM, CCM) with RPA/AI, auto‑tagging and integrations to NSDL, UIDAI and CERSAI, migrating documents and automating retail and corporate account opening with a self‑service portal. In the first six months the bank opened 2,181 new accounts, cut turnaround times, improved data access and compliance, and boosted operational efficiency and customer satisfaction.