Case Study: Major Government Departments (Tax, Customs, Ministry of Finance & Accountant General) achieve faster processing and cost reduction with Newgen Software

Digitalization of Processes Helps Authorities Enhance Governance and Decision-making

A Caribbean nation's government — led by Tax Administration, Customs, the Ministry of Finance & Planning, and the Accountant General’s office — struggled with paper‑heavy, siloed processes, lack of a centralized document repository, poor monitoring and long citizen wait times, all of which increased costs and hampered governance.

They engaged Newgen to deploy OmniFlow iBPS, OmniDocs and OmniScan for centralized capture, content management and workflow automation; the solution sped up request processing, shortened turnaround times, cut storage and paper costs, increased transaction throughput and transparency, and improved collaboration, access control and decision‑making across departments.