Case Study: Leading Fintech Company achieves seamless, compliant document management with Newgen Software

Southeast Asia’s First Full-spectrum Digital Bank Transforms Document-centric Banking Operations with Newgen

A leading Southeast Asian fintech — one of the region’s first full‑spectrum digital banks — faced rising volumes of customer documents that caused errors, manual bottlenecks, poor classification and retrieval, lifecycle risks, and integration challenges with existing systems. To support rapid growth and a broader digital transformation, the bank selected Newgen as its technology partner.

Using Newgen’s Contextual Content Services (ECM) platform, the bank centralized document capture, automated workflows across onboarding, loans and KYC, enforced records management policies, and integrated with Backbase and core banking systems. The deployment delivered faster processing, improved accuracy and compliance, stronger security, scalable operations, and secure anytime access to critical records—resulting in better customer service, higher productivity, and smarter decision‑making.