Case Study: Leading Life Insurer in India achieves 35% faster claim settlement and 15% reduction in underwriting discrepancies with Newgen Software

An Indian Life Insurer Overhauls End-to-end Insurance Lifecycle with Newgen

An Indian life insurer, formed in 2007 as a joint venture between a global insurer and a major private bank, offers wealth management, group plans and retirement solutions to individuals and corporates. The company struggled with high claims-related costs and slow turnaround due to opaque, fragmented legacy systems, manual fraud detection, delayed communications and limited data accessibility across processes.

To address this, the insurer implemented Newgen’s New Business, Underwriting and Claims Management suite — including OmniScan for digitization, AI-driven document classification and data extraction, automated case routing, a core underwriting engine and a unified dashboard. End-to-end automation accelerated policy issuance and claims handling, cutting claim settlement delays by 35% and reducing underwriting discrepancies by 15%, while improving productivity, compliance and error reduction.