Case Study: Largest General Insurance Company in Cyprus achieves faster onboarding, lower costs and improved customer experience with Newgen Software

Cyprus Based Insurer Digitally Transforms Document Intensive Key Insurance Processes

A leading general insurer in Cyprus, offering motor, health, property, marine and travel products, faced manual, document‑intensive core processes that resulted in high operational costs, long turnaround and onboarding times, low agent productivity and declining customer satisfaction.

By implementing Newgen’s New Business, Policy Servicing and Claims Management solutions—a web‑based BPM and document automation suite with a configurable underwriting rule engine and core-system integration—the insurer digitized the end‑to‑end policy and claims lifecycle. The automation reduced paper handling and errors, shortened processing and onboarding times, improved underwriting accuracy and employee productivity, and delivered measurable cost savings, higher sales and improved customer retention.