Case Study: National Bank of Kenya achieves paperless processing — 477 account openings & 300 credit approvals per day — with Newgen Software

Bank of Kenya Transforms Account Opening & Credit Approval Process with Newgen Banking Solution

National Bank of Kenya, a four-decade-old retail bank with 75 branches, faced growing operational bottlenecks from paper-based, manual account opening and credit approval processes. Long customer queues, high courier costs, lack of process standardization, difficulty capturing FATCA data and limited staff time for cross-selling were impeding customer experience and growth.

By deploying the Newgen Banking Solution across all branches, the bank digitized and automated account opening and credit approval—adding features like a credit calculator, blacklist checks, core-system data fetch and branch reporting—while enabling centralized document management and role-based access. The transformation made processes paperless and compliant (FATCA), cut process TAT by 80%, halved operational expenses, boosted first‑time‑right and operational efficiency (~90%), and enabled the bank to process 477 account openings and 300 credit approvals per day.

National Bank of Kenya