Case Study: Leading New York-based Credit Union achieves streamlined account opening, retail loan origination and improved member experience with Newgen Software

A New York-based Credit Union Transforms Member Experience by Leveraging Newgen’s Online Account Opening and Retail Loan Origination Solution

A leading New York credit union with 14 branches, more than 82,000 members and over $1.2 billion in assets was struggling with manual account opening and loan origination processes. Operational delays, errors, poor integration with its digital banking platform, rigid systems, and limited capacity to handle growing online applications created compliance risks and frustrated members.

Partnering with Newgen, the credit union implemented an Online Account Opening and Retail Lending solution on a low-code platform to unify process, content and communications. The deployment delivered a user-friendly, omnichannel, paperless workflow with seamless third‑party integrations, expanded product support and real‑time auditing—resulting in faster, scalable operations, improved compliance, higher member satisfaction and significant cost savings.