Case Study: New York-based Bank achieves business continuity during COVID-19 with Newgen Software's Commercial Loan Origination Solution

A New York - Based Bank Ensures Business Continuity During COVID-19 Using Newgen's Commercial Lending Solution

A New York–based bank with about 240 branches had already implemented Newgen’s Commercial Loan Origination Solution (CLOS) to streamline lending when the COVID-19 outbreak forced an immediate shift to remote work. The bank’s challenge was to enable employees to work from home without disrupting service speed or quality, while ensuring real-time tracking, secure remote access to documents and reports, and seamless collaboration across teams.

Using Newgen’s CLOS, the bank digitized and automated its lending cycle, integrated the solution with its core system for automatic archival, and provided remote access to cash-flow analyses, appraisal and agency reports. The platform delivered real-time application tracking, parallel task processing, and transparent checklist handling—allowing uninterrupted services, faster processing, and maintained business continuity during the pandemic.