Case Study: Leading Insurance Companies In Singapore achieve automated claims processing, reduced costs and faster TAT with Newgen Software

One of the Fortune 500 Insurers in Singapore Automates Claims Processing with Newgen

A Fortune 500 licensed general insurer in Singapore—offering products across property, motor, home, medical, liability, marine and employee benefits—faced severe operational strain from paper-based, fragmented claims processes. Manual workflows led to high turnaround times, escalating storage costs, poor visibility, frequent errors and customer dissatisfaction, prompting the insurer to seek a technology partner to streamline claims handling.

Newgen deployed a Claims Automation solution that combined BPM, contextual content services (ECM), intelligent capture, RPA, personalized communications and real‑time reporting to create a centralized digital repository and automated workflows. The deployment cut costs and storage needs, accelerated TAT, boosted workforce productivity, reduced errors and improved transparency and customer communications across the entire claims lifecycle.