Case Study: Large Japanese Bank achieves under-5-day onboarding and eKYC turnaround (from 18 days) with Newgen Software

Large Japanese Bank Digitally Transforms Corporate Customer Lifecycle Management Using Newgen's Technology

A large Japanese bank headquartered in Tokyo, with 443 branches, operations in 39 countries and ~28,500 employees, faced slow, paper-based corporate onboarding and eKYC processes. Manual, fragmented workflows and legacy systems caused errors, poor visibility, long turnaround times and difficulty meeting regulatory and market demands.

Using Newgen’s unified digital platform the bank automated onboarding and eKYC with omni-channel initiation, real-time dashboards, regulatory integrations and comprehensive screening. The solution cut turnaround time from 18 days to under 5, increased transparency and processing accuracy, automated 15+ core processes, established a COE and future-proofed the bank’s customer lifecycle management.