Case Study: Leading Healthcare Group achieves streamlined shared services and reduced TAT with Newgen Software

One of the Leading Healthcare Groups in India Transforms its Shared Services with Newgen

One of India’s largest private hospital groups, serving patients across hospitals, pharmacies, clinics and retail health models, wanted to set up shared services to cut administrative overheads but was hampered by manual, paper-heavy processes, siloed systems and poor integration. These issues caused slow invoice processing, incomplete accounts payable workflows, weak vendor follow-up and prolonged approvals, prompting the group to partner with Newgen.

Newgen implemented its Finance & Accounting Process Automation to automate vendor onboarding and end-to-end accounts payable, enable multi-channel invoice capture, and integrate seamlessly with ERP and HIS systems. The unified solution delivered real-time invoice tracking, multi-level approvals, shorter turnaround times, improved visibility and vendor relations, and significant cost savings through reduced manual effort and centralized processing.