Case Study: Leading US BPO Services Provider achieves rapid customer onboarding and reduced operational costs with Newgen Software

Building a Cloud-based Process Platform for a Leading BPO Service Provider

The client, a leading US BPO services provider with global reach, needed a robust cloud-based process platform to cut customer onboarding time and operational costs. Onboarding took 4–5 months, customer-specific changes were slow and hard to maintain, upfront capital expenditure and cumbersome issue tracking hampered operations, and resource utilization was sub‑optimal.

Newgen delivered a cloud-based process framework using its BPM and ECM suite on AWS, building reusable platforms for Accounts Payable, Order-to-Cash and Procure-to-Pay with industry best-practice templates and configuration-level customizations. The result: onboarding reduced to weeks, rapid low-cost deployments on an OPEX/pay-as-you-go model, reduced IT overhead, real-time process visibility, scalable secure hosting and a shorter sales cycle.