Case Study: Family Guardian achieves faster policy issuance and better customer experience with Newgen Software

Family Guardian Automates End-to-end Insurance Journey with Newgen

Family Guardian Insurance Company, founded in 1965, is a leading insurer in the Commonwealth of the Bahamas offering life, health, annuities, mortgages and employee benefits across the islands. As the business expanded, it needed a scalable, unified platform to streamline operations, accelerate policy issuance, enhance service quality, and integrate with legacy and third-party systems.

Partnering with Newgen, Family Guardian implemented an end-to-end digital insurance platform—ECM, BPM and CCM—using mobile e‑forms, BRMS for straight-through processing, system integrations, process automation, AI-enabled de‑duplication, automated correspondence, master data management and real-time dashboards. The solution sped up policy issuance and claims processing, improved underwriting and omnichannel customer engagement, reduced costs, ensured regulatory compliance and provided a scalable foundation for faster product launches and regional growth.

Family Guardian