Case Study: Large New York-Based Bank achieves 45% improved productivity and 40% reduced turnaround time with Newgen Software's Commercial Loan Origination Solution

Large New York-Based Bank Transforms its Commercial Loan Origination

A large New York–based bank focused on commercial lending was experiencing growth bottlenecks from legacy systems, siloed processes, poor tracking and monitoring, and long turnaround times across Commercial & Industrial, Commercial Real Estate and SBA loans. These issues restricted the bank’s ability to scale, disrupted workflows, and delayed approvals and disbursements.

The bank implemented Newgen’s configurable Commercial Loan Origination Solution to standardize workflows, automate end-to-end processes and improve visibility and governance. The solution boosted tracking and monitoring by 75%, increased employee productivity by 45%, cut turnaround time by 40% and reduced operational costs by 50%, while improving compliance, customer experience and overall scalability.