Case Study: Saudi Arabia’s Leading Insurer achieves faster motor-claims approval and improved operational efficiency with Newgen Software

Saudi Arabia’s Leading Insurer Digitally Transform its Motor Claims Using Newgen’s BPM Platform

A top-three Saudi insurance provider, offering health, motor and property coverage, faced lengthy SLAs and an inefficient, manual motor-claims process. Siloed communications with repair shops and assessors, high turnaround times, duplicate data entry and complex document verification were delaying decisions and harming customer experience.

The insurer deployed Newgen’s Intelligent Process Automation (BPM) platform to automate end-to-end motor claims with dynamic case routing, business rules, reporting and multichannel intake (mobile, portal, email, Najm, Basher). Integrated ELM, Najm and payment connections, a centralized document repository and mobile access for approvers streamlined workflows, improved verification and partner collaboration — significantly reducing claims TAT, optimizing SLAs and boosting overall operational efficiency.