Case Study: Apex Government Organization in Singapore achieves automated, transparent subvention processing and faster turnaround with Newgen Software

An Apex Government Organization in Singapore Automates Its Subvention Process with Newgen

An apex government healthcare organization in Singapore responsible for managing public healthcare faced a labor-intensive, paper-based subvention process that was time-consuming, error-prone and siloed. The lack of a single interface made transparency and policy updates difficult and led to high turnaround times and operational inefficiencies.

The organization deployed Newgen’s low-code process automation platform on AWS (GCC infra) to automate submission, calculation, approvals, simulations, extensions and appeals, configure complex rule bundles, and provide a simulator UI, dashboards and a resource hub. This delivered a single source of truth, improved system integration and real-time verification of policy impacts, reduced turnaround times, more accurate subvention computations and simplified budgeting for the next financial year.