Case Study: NMB Bank speeds account opening and loan origination — doubles profitability with Newgen Software

NMB Bank Accelerates Account Opening and Loan Origination with Newgen

NMB Bank, a leading Nepalese bank with over 200 branches, was growing fast but hampered by slow, manual processes. The bank faced high turnaround times for loan processing, no online account-opening capability, error-prone documentation silos, and rising operational costs that limited digital service delivery and customer experience.

Partnering with Newgen, NMB implemented low-code online account opening and retail loan origination integrated with its core systems—bringing multichannel onboarding, automated data capture, digital KYC, AI-driven underwriting, and robust document management. The result was faster, same-day processing, lower operational costs, stronger compliance and fraud controls, improved customer satisfaction and employee productivity, a reduced carbon footprint—and a two-fold increase in profitability.

NMB Bank