Case Study: Leading Indian Bank achieves 96% First-Time-Right and 99% SLA adherence with Newgen Software's Trade Finance Automation

A Leading Indian Bank Modernizes Trade Finance Operations with Newgen

One of India's leading banks (est. 1994) serving roughly 39 million customers needed to modernize and scale its trade finance operations. The bank faced fragmented, non‑integrated systems that caused duplicate data entry, manual document verification, poor transaction visibility, higher regulatory risk, and repeated SLA lapses.

The bank deployed Newgen’s Trade Finance Automation on a low‑code platform, adding multichannel intake, automated workflows and approvals, SWIFT/ISO 20022 compatibility, customer profiling, risk alerts, dashboards, and automated reminders. The implementation cut FTE costs by 40–50%, boosted processing capacity by up to 150%, reduced data entry by 90%, raised first‑time‑right (FTR) processing to about 96% (over 95%), and improved SLA adherence to around 99%, enhancing compliance, security and customer experience.