Case Study: Australian Automotive Service Provider achieves operational efficiency and unified claims processing with Newgen Software

An Australian Automotive Service Industry Leader Achieves Operational Efficiency with Newgen

An Australia-based automotive services leader (accident management, replacement vehicles, subscription ownership and claims) with 20+ offices across New Zealand, the UK and the Philippines faced growing operational strain from legacy systems: manual, error-prone claims processing, no centralized repository, fragmented applications, telephonic case initiation and limited multichannel communication that caused delays, poor visibility and workflow bottlenecks.

The firm implemented NewgenONE, a low-code platform that centralized and automated claims, contract, inspection, invoice and recovery processes, integrated ~17 systems (including Zoho, Oracle NetSuite and iBodyshop), and introduced an omnichannel customer portal, interactive forms and role-based dashboards. The result was straight-through processing, reduced errors, faster claim turnaround, real-time visibility and governance, improved customer experience and higher operational productivity and profitability.