Case Study: One of India’s major cellular-service providers achieves instant bill retrieval and 90% storage-cost reduction with Newgen Software

Major Players Providing Cellular Service Company - Customer Case Study

A leading Indian cellular services provider with more than 30 million subscribers faced rapid document growth and a paper-based workflow that delayed access to customer applications and monthly bills, caused frequent misplacement/damage of originals, and contributed to poor customer service and rising storage costs.

Newgen implemented a Document and Reports Management solution: scanned and indexed application forms, archived bills via OmniReports with high compression, and added a Duplicate Bill Printing System integrated with IVR for automated on-demand retrieval and faxing. The result: bill access fell from up to 30 days to seconds with duplicate bills dispatched within 3 minutes, distribution costs dropped ~75%, storage costs fell by over 90%, and customer service, auditing and operational efficiency improved markedly.