Case Study: Fiji-Based Bank achieves automated document processing and centralized content management with Newgen Software

Fiji-based Bank Automates Document-centric Processes Using NewgenONE

A leading Fiji-based bank owned by the Fiji National Provident Fund and Unit Trust of Fiji — originally a home-loan provider now expanding into full-service banking — faced a stalled modernization drive due to paper-driven, document-centric processes. The bank struggled with limited operational transparency, widespread content mismanagement, no centralized archival system, and slow manual workflows that hindered service standardization and growth.

Using NewgenONE’s low-code platform and Contextual Content Services (ECM) — including OmniScan OCR, automated document classification, unified full-text search and real-time case lifecycle visualization — the bank built a centralized, digitized repository and streamlined document workflows. The implementation reduced manual effort and turnaround times, improved data accuracy, security and compliance, and boosted employee productivity and faster decision-making.