Case Study: Wilson Bank & Trust achieves 15-minute account opening and 300% employee productivity gains with Newgen Software

Account Opening Process Automation at Wilson Bank & Trust

Wilson Bank & Trust, a $3.9B regional bank with 29 offices in middle Tennessee, faced slow, manual account onboarding that took days and suffered from error-prone handoffs, inconsistent experiences across products and channels, high abandonment rates, and poor integration with core systems.

Using Newgen’s low-code NewgenONE digital account opening platform, the bank rolled out omnichannel online account opening with real-time validation, digital signatures, multi-device application continuity, and automated risk checks (fraud/AML/OFAC) plus operational dashboards. The solution cut account opening turnaround from days to about 15 minutes, drove a projected 10x increase in online account volume, boosted employee productivity by 300%, and delivered faster onboarding, fewer errors, cost savings and improved customer and compliance outcomes.

Wilson Bank & Trust

Greg Sullins

Executive Vice President, Strategy, Quality & Productivity