Case Study: Leading Multinational Retail achieves faster, high-accuracy invoice processing with Newgen Software

A Leading Retail Franchise Operator Automates Invoice Processing with Newgen

A multinational retail franchise operator headquartered in Kuwait, with thousands of stores, cafes and outlets across the Middle East, North Africa, Turkey and Europe, was processing over 200,000 invoices a year. Manual data extraction and a cumbersome approval hierarchy led to frequent errors, delayed payments, poor visibility into stalled invoices and occasional duplicate payments, creating bottlenecks and increased administrative costs.

Newgen deployed a low-code suite—OmniXtract, OmniDocs, OmniScan and iBPS—to provide AI/ML invoice extraction, centralized scanning, automated workflows and seamless Oracle integration. The solution delivered higher data accuracy, faster turnaround, real-time invoice tracking, mobile approvals and centralized offshore processing, reducing costs and enabling scalable, efficient accounts-payable operations.