Case Study: Leading Financial Services Provider in Oman increases corporate loan processing capacity by over 80% and achieves 99% SLA adherence with Newgen Software

Creating a Smart Loan Origination Process for a Leading Financial Services Provide in Oman

The client is Oman’s leading financial services provider with a broad corporate banking footprint and extensive branch and ATM coverage. It faced a dysfunctional, rigid central banking system, poor process visibility, slow turnaround times, frequent operational errors, low end‑user productivity, and disorganized document storage and retrieval that hampered compliance, auditing and customer service.

Newgen implemented a BPM/ECM solution to fully automate the corporate loan lifecycle with a single‑window interface and integration to core systems (T24, TI, Moody, BSCB). The solution automated customer acquisition, rule‑driven credit approvals and post‑disbursement processing, centralized documents and enabled online case tracking. As a result ~300 users saw processing capacity rise by over 80%, SLA adherence improve by 99%, and major TAT cuts (group proposals 4 days→1 day; memos 2 days→2 hours; call reports 2 days→1 hour), delivering better monitoring and customer service.