Case Study: Nepal’s Top Bank achieves faster loan approvals and maximized operational efficiency across 248 branches with Newgen Software

Nepal’s Top Bank Modernizes Digital Lending with Newgen

Nepal’s first foreign joint-venture bank, operating across 248 branches, struggled with fragmented loan systems, long lead and approval times, poor document tracking, high manual costs, and limited visibility into business performance. These inefficiencies delayed decisions and hindered digital upgrades for more than 2,500 users, prompting the bank to seek a unified digital lending solution.

Newgen implemented a scalable ECM and low-code BPM platform with intelligent data capture, end-to-end process automation, and anytime‑anywhere document access. The deployment streamlined document tasks and lending workflows, improved compliance and records management, reduced operational costs and lead times, and delivered faster loan approvals and real-time updates—leading to better decision-making and an improved customer experience.