Case Study: Australia-based Hospital achieves 2x efficiency and over 99% accuracy in data extraction with Newgen Software's Intelligent Document Processing

Australia-based Hospital Streamlines Document Processing with Newgen

A leading academic medical center in Australia with more than 200 surgeons struggled with slow, error-prone document workflows using its mobile EMR (mDocs). The hospital faced challenges classifying patient documents by policy, limited integration with external providers, security and compliance risks, and inconvenient desktop-only access for clinicians on the move.

The hospital deployed Newgen’s Intelligent Document Processing on the NewgenONE low-code platform to automate document upload, extraction, classification and export with a unified, user-friendly interface and real-time EHR/HR integrations. The solution delivered over 99% extraction accuracy, halved processing time (2x efficiency) with an average of ~2 seconds per page, streamlined workflows, and improved data security.