Case Study: India's Leading Microfinance Institution achieves 80% faster loan disbursement with Newgen Software

India’s Leading Microfinance Institution Digitizes its Loan Origination Process with Newgen

A Bengaluru-headquartered leading Indian microfinance institution that provides micro loans to women in remote areas across 364 districts (16 states + 1 UT) and 1,877 branches faced slow, error-prone loan origination: manual data entry, field-document collection risks, no centralized document repository, limited case visibility, and lack of deduplication, all of which led to long, unpredictable turnaround times.

Newgen digitized the end-to-end loan origination process with mobile and web dashboards, offline data capture for field agents, centralized document management, deduplication, audit trails and seamless third‑party integration. The result was faster, more accurate processing—loan disbursement time for affordable housing loans improved by 80%, TAT fell to 10–15 days, errors and costs declined, and real‑time visibility and scalability significantly increased productivity.