Case Study: India's Fastest-Growing NBFC Company achieves 25% rise in loan disbursements and 30% improvement in customer satisfaction with Newgen Software

India’s Fastest-growing NBFC Achieves Operational Excellence with Newgen

A leading Indian NBFC founded in 1991 and serving over 2,000 high-growth companies faced slow, siloed loan approvals, legacy infrastructure that couldn't handle digital growth, weak customer engagement, security gaps, and compliance risks—constraints that threatened its expansion and service ambitions. The lender sought a scalable technology partner to modernize documentation, speed operations, and improve customer experience.

Newgen implemented a unified, low‑code ECM platform with custom workflows, integration adapters, role‑based access and structured storage to secure and automate core processes. The result: 25% higher loan disbursements, an 80% jump in productivity, 50% faster processing, 60% fewer manual errors, a 30% lift in customer satisfaction and full regulatory compliance.