Case Study: Monitor Government Functioning Agency achieves faster public grievance redressal with Newgen Software

BPM enabled Processes for Case (Public Grievance) and Tax Management

Monitor Government Functioning Agency, based in the Philippines, needed a way to manage the large volume of public grievance and tax case documents more efficiently. Manual tracking, retrieval, and routing of files was time-consuming and created delays in processing, so the agency sought a solution to support faster, more accurate justice delivery.

Newgen Software implemented a BPM solution to automate the agency’s Case Management System and Tax Management System, using an image-enabled end-to-end workflow for document tracking, retrieval, and archival. With Newgen Software, the agency sped up grievance redressal and improved efficiency, while also substantially reducing document management and maintenance costs.