Case Study: US-based Fortune 500 Insurer achieves mass digitization of 500K documents and 25-30% real estate cost savings with Newgen Software

US-based Fortune 500 Insurer Digitally Transforms its Processes with Newgen in collaboration with Infosys

The client is the largest publicly traded U.S. property and casualty insurer and a Dow Jones constituent that faced cumbersome, multi-decade injury and environmental claims management heavily reliant on paper. They needed to digitize roughly half a million claims across North America to speed litigation response, reduce real estate and storage costs, enable remote work, and establish a centralized enterprise document management system while coordinating across multiple teams and business lines.

Newgen, in collaboration with Infosys, used an Agile Kanban approach to evaluate solutions, build a cloud-enabled ECM with SSO, OCR and Outlook integration, and roll out three releases in 11 months with nationwide training. The BPO team digitized and uploaded ~500,000 documents (~20 million pages); results included a 25–30% reduction in fixed real estate costs, ~75% less paper usage, ~15% savings from reduced duplicate electronic storage, faster retrieval, stronger access controls, improved remote-work flexibility, and on-time, on-budget delivery.