Case Study: Dubai-Based Emirati Holding Company achieves 110% transaction growth and faster turnaround time with Newgen Software

A Dubai-based Emirati Holding Company Simplifies its Document and Records Management with Newgen

A Dubai-based Emirati holding company that owns the Mall of the Emirates, Carrefour franchise operations and a broad portfolio of malls, retail outlets and hotels faced slow timelines and low workforce productivity due to heavy reliance on paper-based processes. Frequent physical document movement, difficulty searching critical records and insecure access were creating delays, higher costs and operational friction across its franchise network.

Newgen implemented a unified ECM/DMS and Records Management solution with Salesforce and DocuSign integrations, advanced tracking and a centralized secure repository to enable remote access and collaboration. The platform streamlined the records lifecycle, reduced turnaround times, ensured regulatory compliance and drove a 110% increase in daily transaction volumes while significantly boosting productivity.