Case Study: Indian Retail Bank achieves faster operations and lower costs with Newgen Software

Indian Retail Bank Accelerates Operations and Reduces Costs with Newgen

One of India’s leading retail banks, formed in 2015 after a demerger, needed to scale operations and modernize legacy systems to serve diverse retail customers. Cumbersome account-opening, trade finance and document workflows caused long resolution times, security concerns, missed SLAs and heavy manual effort that constrained growth.

The bank implemented Newgen’s low-code, AI-enabled BPM and content platform — featuring collaborative process modeling, rule- and form-based automation, unified dashboards, document editing, integrations and enterprise-grade security — to automate end-to-end processes. The solution boosted productivity and scalability, reduced operational costs (saving 47 man-hours monthly on account openings), strengthened data protection and cut turnaround times, improving customer satisfaction.