Case Study: Leading Bank in Australia achieves document-centric process automation and instant search with Newgen Software

Leading Bank Automates Document-centric Processes with Newgen

A leading regional bank on an island near Australia with more than 50 years of history — offering insurance, personal loans, transactional deposit accounts and business lending — undertook a modernization program to become a one‑stop financial services provider. Growth in customer records exposed low process transparency, duplicated physical files, slow search and retrieval, and no centralized archival system, prompting the bank to seek automated, digitized, and always‑available document access.

The bank implemented Newgen’s contextual content services platform, deploying a centralized repository with automatic document classification, full‑text search, and OmniScan OCR‑enabled digitization. The solution delivered automated document‑centric workflows, accurate and complete data, sub‑second search and retrieval, secure centralized storage, real‑time case lifecycle visibility, standardized customer experience, and smooth migration and integration with the new core banking system.