Case Study: Public Sector Insurance Provider achieves 80% productivity boost and 50% faster claims processing with Newgen Software

Public Sector Insurance Provider Transforms its Claims Journey with Newgen

The India-based public-sector third-party administrator (TPA), formed in 2013 as a joint venture of five non-life insurers, struggled to efficiently process cashless and reimbursement claims. Manual data entry, paper-based workflows and siloed systems caused slow adjudication, high error rates, poor communication between TPAs, insurers and policyholders, and difficulties tracking TPA cards and integrating claims data.

The customer deployed Newgen’s Omnidocs Contextual Content Services (ECM) with OmniScan for high-volume content capture, unified content management, API-driven data integration and automated adjudication. The solution cut manual effort, enforced data validation and compliance, unified communications and improved customer service—resulting in over 270,000 claims settled, an 80% boost in employee productivity, 50% faster claims processing and 100% regulatory compliance.