Case Study: Jamaica’s 3rd Largest Commercial Bank achieves streamlined retail loan origination and faster approvals with Newgen Software

Jamaica’s 3rd Largest Commercial Bank Transforms RLOS Process, Delivers a Superior Customer Experience with Newgen

The client, Jamaica’s third-largest commercial bank serving millions across 22 countries, offered a wide range of loan products but relied on a largely manual retail loan origination process. This created inefficiencies in handling multiple loan types, lacked multi-channel (online, mobile, in-branch) support, delayed data retrieval and document verification, and required repetitive manual underwriting—leading to slow turnaround times and a poor customer experience.

The bank implemented Newgen’s Retail Loan Origination Solution (RLOS) on the NewgenONE platform to provide omnichannel submissions, automated data retrieval and decisioning, centralized document management, e-signatures, and integrations with CRM, core banking, credit bureaus and biometric ID. The result was faster approvals, reduced costs and errors, higher processing volumes and revenue, and a significantly improved, more transparent customer experience.