Case Study: Leading Statutory Authority of the Government of Australia achieves 24-hour bond claims processing and improved efficiency with Newgen Software

Newgen implemented BPM, ECM and RMS suite

Newgen helped a leading statutory authority in Victoria, Australia, that manages residential tenancy bonds to consolidate its registry onto a single platform. The client needed to handle lodgments, claims and payments through one interface for staff, agents, landlords and tenants, while outsourcing physical records, meeting strict SLAs, cleaning and migrating messy legacy data, achieving VERS certification and going live within four months.

Newgen deployed its OmniDocs ECM, OmniFlow BPM, OmniScan and VERS‑compliant RMS, migrated legacy data, integrated with the client portal and outsourced bond processing to an offsite team of 40+ operators. The solution delivered anytime/anywhere access, reduced turn‑around time (claims processed within 24 hours), higher productivity and end‑to‑end records lifecycle management, plus robust business continuity with 99.95% uptime and lower storage costs.