Case Study: Leading Commercial Bank in India achieves end-to-end lending automation and faster loan disbursements with Newgen Software

A Leading Commercial Bank in India Modernizes its Lending Process with Newgen

A leading Indian commercial bank with a six-decade legacy and more than 1,900 branches faced slow, manual loan processing driven by heavy reliance on physical documents, limited capacity to handle growing application volumes, manual credit decisioning, and rising operational costs—resulting in customer dissatisfaction and delayed disbursements.

Newgen implemented its low-code Retail Loan Origination Solution (RLOS) to automate end-to-end lending—integrating with credit bureaus and fintechs, applying predefined rules and loan-policy automation, handling exceptions, using score-based risk checks, and generating required templates. The rollout cut turnaround times, enabled faster disbursements, improved accuracy in credit decisions and risk management, reduced costs, and scaled processing capacity to support higher business volumes.