Case Study: Leading Regional Financial Institution achieves accelerated, compliant digital consumer lending with Newgen Software

A Leading Forbes-acclaimed Financial Institution named in ‘America’s 100 Best Banks’ Aces its Consumer Lending Game with Newgen

A Forbes-acclaimed regional bank serving more than 1 million customers across 240+ locations in the southeastern US partnered with Newgen after struggling with manual back-office work, inflexible legacy systems, poor integrations, siloed processes, long loan turnaround times, and compliance risks that hindered growth and operational efficiency.

Newgen implemented its Consumer/Retail Loan Origination Solution on the low-code NewgenONE platform, delivering omnichannel, end-to-end automation, intelligent underwriting, and seamless integration with the bank’s core and 20+ third-party systems. The solution—now used by about 1,100 users—standardized retail lending on a single paperless platform, reduced TAT, improved visibility and compliance, diversified lending offerings, and enabled faster product launches and better customer experiences.